A connected foundation for NHC Group.
NetSuite Manufacturing Premium ERP and WMS bring stock, purchasing, finance and customer service together for a leading supplier to UK care homes.
Equipping care homes across the UK.
NHC is a long-standing, family-owned provider of care-home equipment and furnishings, established in 2002 and serving more than 1,600 care homes a year across the UK.
It delivers tailored furniture, fixtures and equipment through design, manufacturing, installation and asset management, for everyone from single-site operators to national care groups.
- Sector
- Healthcare & residential care
- Size
- 60+ employees, 40,000 sq ft hub
- Solution
- NetSuite Manufacturing Premium ERP + WMS
- Published
- Customer success story, July 2025
Growth had outpaced the old ways of working.
- Ad hoc warehouse stock without structured receipt, put-away or fulfilment
- Sales lacked available-stock visibility, causing missed opportunities and delays
- Purchasing lacked inbound-stock and demand visibility
- Pipeline and forecasting relied on error-prone spreadsheets
- Finance depended on manual updates to start invoicing and payments
One integrated, scalable digital foundation.
Web Control deployed NetSuite Manufacturing Premium ERP and WMS, connecting warehouse operations, finance, sales and customer lifecycle management.
Implementation highlights
- Warehouse automation using bin logic and wave release
- Unified finance, including customised proforma workflows
- Real-time inventory, serial traceability and landed-cost visibility
- End-to-end MRP for purchasing and special-order item control
- Role-based dashboards for operations, finance, technical and purchasing
- NetSuite CRM and marketing tools for lead and customer lifecycle management
Live stock, proactive purchasing, aligned finance.
- Live stock insight improved order accuracy and responsiveness
- MRP-guided planning made purchasing more proactive
- Finance aligned with fulfilment for timely invoicing and payment
- Operational efficiency and customer confidence improved
- Less manual intervention freed teams for value-added work
Looking ahead
A new subsidiary go-live is planned for 2026, followed by a new Field Services Module.
I would say that we are so happy with how the whole implementation / training process has gone overall. The support from the Web Control team (especially Kat who has gone above and beyond) has been invaluable especially to myself as team lead. It has been a very seamless transfer from the old system to the new with very little noise made regarding the changes from the team here at NHC.
Related pages.
Implementation & Consultancy
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Distributors with complex stock and fulfilment.
Find out moreTalk to us about your operations
Tell us how your business works today and where you want it to go. We'll listen first, then show you what could help.