NetSuite integration

Amazon and NetSuite, working as one process.

Orders, inventory, fulfilment and listings kept in step with NetSuite, for FBA and merchant-fulfilled sales, with the marketplace and tax rules built in.

Talk to us about Amazon

01 / The challenge

Amazon moves fast. Your ERP needs to keep up.

Orders from multiple marketplaces, stock held in Amazon's fulfilment centres, different tax treatments and constant price changes: done manually, it's slow and error-prone.

We connect Amazon FBA and Seller Central to NetSuite as a set of operational flows, each designed around the outcome NetSuite needs, so orders, stock and finance stay accurate without re-keying.

Built for how you sell on Amazon

Fulfilled by Amazon (FBA) and merchant-fulfilled (MFN) orders
UK, US, EU and other marketplaces
Marketplace-specific tax handling
NetSuite as the source of truth for price and stock

02 / The operational flows

Four flows, each designed around the outcome.

Flow 1

Amazon order import NetSuite sales order

Automated order creation for items, tax, currency and shipping; customer creation or matching; FBA and MFN support; marketplace-specific tax handling.

Outcome: orders enter NetSuite with the customer, tax and fulfilment context needed downstream.

Flow 2

Amazon inventory NetSuite inventory

FBA stock reconciliation, NetSuite inventory adjustments and optional transit-location management.

Outcome: inventory positions reconciled with the right locations and adjustments.

Flow 3

NetSuite fulfilment Amazon confirmation

Shipment confirmation, tracking and carrier information, line-level fulfilment data and automatic order-status updates.

Outcome: Amazon receives timely fulfilment and status information from NetSuite.

Flow 4

NetSuite price & stock Amazon listings

Updates driven by NetSuite transactions, synchronising available quantity and pricing across multiple transaction types.

Outcome: price and quantity stay aligned with NetSuite as the source of truth.

03 / Embedded business logic

This is where most integrations fall short.

Reliable Amazon integration needs to understand the commercial and operational context around every transaction, not just copy fields between systems.

Mapping, market & tax

SKU mapping and alias handling per marketplace
Multi-marketplace configuration
SuiteTax or legacy tax logic
Domestic versus export treatment

Control, resilience & traceability

Create-versus-default customer rules
Status-based order filtering
Retry logic for API limits and failures
Full audit logs, and error handling that doesn't block transactions

04 / Options

Direct or through an integration platform.

We can deliver Amazon integration as a pre-built direct NetSuite integration, or through an iPaaS platform such as Patchworks where you're connecting several systems. Both are scoped to your marketplaces, order volumes and business rules.

Compare integration architectures

Supported after go-live

Monitoring, incident investigation and error resolution, with an optimisation option for ongoing improvements.

Integration support

Selling on Amazon?

Tell us about your marketplaces, fulfilment model and order volumes. We'll recommend the right approach and a tailored proposal.

Get in touch 0330 390 3660