Legacy ERP support
Log a legacy ERP support case.
For Avante, InfoFlo, UniData, UniVerse and the other established systems we support. Our dedicated Help Desk team will pick it up. Core support runs Monday to Friday, 9:00am to 5:00pm.
To help us resolve your issue quickly
Please include:
- The system and area affected.
- A clear description of the problem.
- Steps to reproduce it, and any error messages.
- Who is affected and the impact on your operations.
Standard service levels
- Priority 11 hourResponse within 1 hour, resolution within 4 hours
- Priority 24 hoursResponse within 4 hours, resolution within 1 day
- Priority 38 hoursResponse within 8 hours, resolution within 2 days
Pre-arranged support outside core hours is available for customers who need us on call early mornings, evenings, weekends or bank holidays.
Prefer email or phone?
Running NetSuite? Log a NetSuite case. More about how support works on our Customer support page.
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