NetSuite support
Log a NetSuite support case.
Tell us what's happening and our UK-based NetSuite Support Desk will pick it up. Monday to Friday, 9:00am to 5:00pm.
To help us resolve your issue quickly
Please include:
- A clear description of the problem.
- Steps to reproduce it.
- Screenshots or error messages.
- The role or user experiencing the issue.
- The impact on your operations (low, medium or high).
Response and resolution times
We prioritise based on business impact. Priority 3 is the default.
- Priority 1 – Critical1 hourResponse within 1 hour, resolution within 4 hours
- Priority 2 – High4 hoursResponse within 4 hours, resolution within 1 day
- Priority 3 – Medium8 hoursResponse within 8 hours, resolution within 3 days
Prefer email or phone?
When emailing, put Critical or High in the subject line to raise the priority.
Just gone live? Your first 30 days after go-live follow a structured hypercare process. During this time, keep raising issues with your project team, who remain your primary point of contact before you move formally into support.
Support for Avante, InfoFlo, UniData or UniVerse? Log a legacy ERP case. More about how support works on our Customer support page.
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